How can we help?

Search our knowledge base or browse categories below.

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Getting Started

Installation guides, initial setup, and first steps on the Boulder platform.

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Billing & Accounts

Manage your subscription, view invoices, and update payment methods.

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API Documentation

Endpoints, authentication, and SDKs for developers.

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Security & Privacy

SSO configuration, audit logs, and compliance standards.

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Integrations

Connect Orange Boulder with Slack, Jira, GitHub, and more.

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Troubleshooting

Common error messages and how to resolve them quickly.

Frequently Asked Questions

How do I rotate my API keys?

Navigate to Settings > Developer > API Keys. Select the key you wish to rotate and click "Regenerate". Be sure to update your environment variables immediately.

What happens if I exceed my monthly bandwidth?

We will never shut off your service unexpectedly. You will receive an alert at 80% and 90% usage. Overage fees apply at $0.05/GB.

Where is your data stored?

We utilize data centers in N. Virginia (US-East-1), Frankfurt (EU-Central-1), and Tokyo (AP-Northeast-1). You can select your region during account setup.

Still stuck between a rock and a hard place?

Our dedicated support engineers are ready to assist you. Premium plan holders typically receive a response within 1 hour.

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